Schedule and monitor robots in an operational environment
Ensure Operational stability of the live RPA business processes
Control, administer and coordinate the automated processes in the operational environment
Provide process-related support (e.g. change, incidents)
Monitor the automated process's individual performance and dependencies, optimize the robot utilization/ efficiency and highlight problems or opportunities for improvement
Inform the process owner in the event of downtime
Ongoing operations of robots
Incident management and investigation
Supervising the run robotics environment and enable Robots to function. (e.g. VDI process restarts)
Automated process owner information in fault determination, according to the given governance and during the agreed Service Window
GSD Knowledge Base articles creation in the Customer provided Service Management Platform (ServiceNow)
Contacting Blue Prism for Blue Prism Software support (bug fixing)
Creating data for unit testing of bug fixes and L3 support activities; Customer is responsible for creating data for UAT (User Acceptance Testing)
Enhancements and other Changes are implemented through the existing Service Changes Management process
We use cookies to improve your online experience. If you continue on this website, you will be providing your consent to our use of cookies.
more informationI ACCEPT
Menu
Close
